Privacy policy
At The Valley Psychology, we are committed to protecting your privacy and confidentiality. This policy explains how we collect, use, store, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information We Collect
We may collect personal information including:
Your name, date of birth, contact details, and emergency contact information
Medical and psychological history relevant to your care
Information provided during therapy sessions or assessments
Referral details from other health professionals
Billing and payment information
How We Use Your Information
Your information is collected for the primary purpose of providing psychological services. This includes:
Conducting assessments and therapy sessions
Preparing reports and treatment plans
Communicating with you, your referring doctor, or other relevant professionals (with your consent)
Managing administrative and billing processes
Meeting our legal and professional obligations
Storage and Security
All records are stored securely, either electronically or in locked filing systems. Only authorised staff have access. We take reasonable steps to protect information from misuse, interference, loss, or unauthorised access.
Sharing Information
We will not share your personal information without your consent, except where:
It is required by law (e.g., court subpoena)
There is an immediate risk of harm to you or others
It is necessary to obtain supervision or professional advice (in a way that protects your identity)
Access to Your Information
You may request access to your personal records at any time. If you believe any information is inaccurate, you have the right to request corrections.
Website and Online Enquiries
If you contact us via our website or online enquiry forms, we may collect your contact details for the purpose of responding to your enquiry. We do not share this information with third parties.